How to Work with a Challenging Customer

Long-term clients can be a boon to apparel decorators, and help bring in steady business for shop owners of all sizes. In some instances, those frequent contract jobs even help a business expand into a bigger, busier production facility. But how do you accommodate a long-time customer who might be taking an excessive amount of […]

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November 13, 2017

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A Quick and EASY Way to Increase Your Sales

This is as quick and easy as you can find, but yet most of us neglect this unknowingly. The crazy part is that it is super easy, and the right thing to do. So here it goes (have I stalled long enough now?) … Build a better relationship with your CURRENT customers.

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Worst Customer Service Awards – 2016

Those of you who know me and read my blog, know that my take on customer service is sometimes different from many of the old school people out there. To me customer service is not only an important part of your business, it is actually what your business truly is as a company. How you […]

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December 30, 2016

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My Take on Proper Customer Service

In the past, I had written a blog about how to NOT perform customer service and gave some examples of large companies that in my opinion didn’t have customer service perfected yet. Unfortunately many companies big and small struggle with proper customer service daily. There is a fine line between potentially hurting your business and offering […]

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May 1, 2016

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Better Understand and Grow Your Business with Social Media

News flash… Social Media is here to stay. Think about the course of your day, how many times are you on Facebook, or how many times during the course of a news broadcast is Twitter mentioned or how many times do you look up a review of something before you buy on Yelp or Google […]

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Stop the They

Removing They

In my nearly 20 years being involved with sales, marketing and technical support, I have been fortunate to work with a wide variety of folks who are both really good and really bad at customer interactions. I have observed many of them (including myself) and have come to discover that there is one key word […]

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January 15, 2016

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