Those of you who know me and read my blog, know that my take on customer service is sometimes different from many of the old school people out there. To me customer service is not only an important part of your business, it is actually what your business truly is as a company. How you […]Read More Worst Customer Service Awards – 2016
In the past, I had written a blog about how to NOT perform customer service and gave some examples of large companies that in my opinion didn’t have customer service perfected yet. Unfortunately many companies big and small struggle with proper customer service daily. There is a fine line between potentially hurting your business and offering […]Read More My Take on Proper Customer Service
News flash… Social Media is here to stay. Think about the course of your day, how many times are you on Facebook, or how many times during the course of a news broadcast is Twitter mentioned or how many times do you look up a review of something before you buy on Yelp or Google […]Read More Better Understand and Grow Your Business with Social Media
In my nearly 20 years being involved with sales, marketing and technical support, I have been fortunate to work with a wide variety of folks who are both really good and really bad at customer interactions. I have observed many of them (including myself) and have come to discover that there is one key word […]Read More Stop the They
One question I get when talking to folks about social media is what can it be used for to help your business. Obviously lead generation and creating sales is a big reason people get on social media with their businesses, but I argue there is a much more important reason. That being, Customer Service!Read More My Top 2015 Customer Service Companies on Twitter
It would be great if providing good customer service was something that came naturally, but the truth is, it takes training and personal motivation to meet the customer needs. A company should make customer service a priority since over 65% of a typical company’s business comes from existing customers, noting it can cost about five […]Read More Customer Service – How to do it right!